Behavioral Health Clinicians & Administrators Rate Netsmart as Highest in User Satisfaction, Black Book 2023 Technology Solutions Survey

Black Book Research announced that Netsmart has earned the 2023 award for highest customer satisfaction in the annual client experience performance ratings of enterprise behavioral health EHR competitors including revenue cycle management applications.

Two thousand eight hundred forty-seven psychologists, therapists, social workers, counselors, and mental health specialists participated in the crowdsourced survey from December 2022 to April 2022. Two hundred thirty-eight financial, administrative, and information technology professionals also participated in separate non-practitioner polling.

Among the user satisfaction survey respondents, groups included ambulatory psychiatric facilities; outpatient physicians, therapists, counselors, social workers, and psychologists; human services and government behavioral health agencies; and substance abuse and addiction medicine providers.

Black Book examined ambulatory behavioral health EHR adoption and usage in the U.S. and found that less than 20% of respondents consider their practices and/or organization equipped to electronically engage in care coordination, patient record exchange or population health initiatives with referral hospitals and physicians in Q2 2023, marginally up from 12 percent in pre-pandemic 2019. The growth potential for the behavioral health ambulatory technology market is estimated by Black Book to exceed 61 percent by year-end 2024, as pending value-based payment reforms require providers to exchange data electronically and coordinate care effectively, and government incentives are under consideration to incentivize mental health technology adoption and connectivity.

As the industry transforms behavioral healthcare delivery with innovations in technologies and investment funding available, over 150 start-up IT vendors specific to mental health processes were added to the Black Book user surveys directory in the past 18 months.

"Year after year, we see Netsmart as the top-rated in the mental health tech industry by client users," said Doug Brown, president of Black Book Market Research. "It's clear that, even in a tightening and increasingly complex market, Netsmart is continuing to lead the behavioral health industry by providing a product that is a vital part of their users' workflow, patient coordination, and critical digital capabilities to the successful providers in the value-based care environment."

About Black Book

Black Book Market Research LLC, its founder, management, and staff do not own or hold any financial interest in any of the vendors or public relations firms covered and encompassed in the surveys it conducts, including Netsmart. Additionally, Black Book does not contract for, barter, exchange or accept direct services from any public relations firm mentioned in the rankings. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to the vendor notification of rating results and does not solicit vendor/agency participation fees, review fees, inclusion or briefing charges, consultation requirements and/or vendor collaboration as Black Book polls clients. Since 2010, Black Book Market Research LLC has polled the vendor and service firm satisfaction in the software/technology and managed services sectors around the globe. 

For methodology, auditing, resources, comprehensive research, and detailed results on the product and services rankings, see

For more information, contact our survey team leaders at [email protected].

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Original Source: Behavioral Health Clinicians & Administrators Rate Netsmart as Highest in User Satisfaction, Black Book 2023 Technology Solutions Survey
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